Email support
Write to support@getvanly.co.uk about estimates, invoices, payments, your account or VanlyGo Pro.
Send it from the email address on the account, and include the invoice or estimate number if your question is about one document.
Support
Get help with VanlyGo
A real person reads support email. VanlyGo is a product of Vanly Trade Management Ltd.
Manage your subscription
Use Manage subscription in the app. It opens the subscription settings for the store where you downloaded VanlyGo, which handles renewals, cancellations and refunds.
If a subscription you already paid for is not unlocking, use Restore purchases in the app first.
Delete your account
Use Delete account in Settings. If you no longer have the app installed, follow Delete your VanlyGo account.
Deleting the account removes your business data. Cancelling Pro on its own does not.
Legal and privacy
Read the privacy policy and the terms of service for how VanlyGo handles your data and what the service covers.
Both carry the date they were last updated, so you can see when anything changed.
Common questions
Where do I download the app?
Use the store buttons on this site, in the header or in the Get the app section at the foot of every page.
My customer cannot open their invoice or estimate
Public invoice and estimate links expire after 90 days. Open the document in the app and send it again to give them a fresh link.
How do I restore a purchase?
Use Restore purchases in the app. That re-checks the subscription with the store you bought it from and unlocks VanlyGo Pro.
I sent an invoice to the wrong address
Correct the email on the customer, then send the invoice again. The previous link keeps working until it expires, so avoid sharing it further.
Can I use VanlyGo on a computer?
Creating documents happens in the mobile app. This website carries the information pages, the legal pages, and the public links your customers open.
Do you offer phone support?
Not at the moment. Email support@getvanly.co.uk and we will pick it up there — it keeps a written record of what was agreed.
Get VanlyGo on your phone
The website is for information, support, and customer estimate or invoice links. Work happens in the app.
VanlyGo Pro · £5.99/month or £49.99/year